These Terms and Conditions govern the use of the website and loan services provided by Vhavenda Debt Collection (Pty) Ltd (“Vhavenda,” “we,” “our,” or “us”), a company registered in South Africa under registration number 2023/744907/07. By using our website and services, you agree to be bound by these terms. If you do not agree, please do not use our services.
“Loan Agreement”: A legally binding agreement between the borrower and Vhavenda for the provision of credit.
“Default”: A failure by the borrower to make timely repayments as agreed.
“Credit Assessment”: The process of evaluating a borrower’s ability to repay a loan.
Applicants must be South African citizens aged 18 years or older.
You must provide accurate, complete, and up-to-date information in the loan application.
Vhavenda reserves the right to reject applications if applicants do not meet eligibility criteria or fail the credit assessment.
4.1 Loan Amounts and Interest Rates
- Loan amounts will be communicated in the approved loan offer.
- Interest rates will be fixed and disclosed in the loan agreement, in compliance with the National Credit Act (NCA).
4.2 Repayment Schedule
- The repayment schedule will be provided to borrowers upon loan approval.
- Repayments are due monthly unless otherwise agreed in the loan contract.
4.3 Penalties and Late Fees
- Late payments will incur additional interest and penalty fees, which will be detailed in the loan agreement.
- Vhavenda reserves the right to take legal action or engage third-party debt collectors if the loan is not repaid.
5.1 Website Access
- Access to the Vhavenda website is provided on an “as-is” basis, with no guarantees of uninterrupted or error-free service.
- By using this website, you agree to not misuse any of its features.
5.2 Prohibited Activities
You may not:
- Use the website for illegal purposes or to distribute unlawful content.
- Create fraudulent loan applications or provide false information.
- Attempt to reverse engineer or hack the website or its features.
5.3 Third-Party Links
- The Vhavenda website may contain links to third-party websites. We are not responsible for the content or security of these external sites.
By submitting a loan application, you consent to credit checks with registered credit bureaus.
Vhavenda will conduct affordability assessments to ensure responsible lending practices.
You may be required to submit additional documents, such as ID copies, payslips, and bank statements, for verification.
By submitting a loan application, you consent to credit checks with registered credit bureaus.
Vhavenda will conduct affordability assessments to ensure responsible lending practices.
You may be required to submit additional documents, such as ID copies, payslips, and bank statements, for verification.
If you fail to make payments according to the repayment schedule, your account will be deemed in default.
In the event of default, Vhavenda reserves the right to:
- Send reminders or notices for overdue payments.Engage debt collectors or take legal action to recover the amount owed.
- Report the default to credit bureaus, which may negatively affect your credit rating.
We are committed to resolving complaints quickly and fairly.
9.1 Submitting a Complaint
- Complaints may be submitted via email to Vhavendadebtcollection@theinfo.co.za.
- We will respond within 48 hours and aim to resolve complaints within 10 business days.
9.2 Escalating Disputes
- Unresolved disputes may be referred to the National Credit Regulator (NCR) or submitted to arbitration under South African law.
Vhavenda is not responsible for any loss or damage arising from:
- Use of or inability to access the website.
- Errors or omissions in loan application processing.
- Unauthorised access to your personal information.
We process personal data in accordance with the Protection of Personal Information Act (POPIA).
- Your data will only be shared with credit bureaus, payment processors, or as required by law.
- For more information, refer to our Privacy Policy.
All content on the website, including text, graphics, and logos, is the intellectual property of Vhavenda Debt Collection (Pty) Ltd.
Copying, distributing, or reproducing any part of the website without prior written consent is prohibited.
Vhavenda reserves the right to update these terms at any time without notice.
Any changes will be posted on the website, and continued use of the services indicates acceptance of the updated terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved under the jurisdiction of South African courts.
For any inquiries or assistance, please contact:
Email: Vhavendadebtcollection@theinfo.co.za
